Mary’s Story: A Safe Place to Begin Again

When Mary* first came to Lou’s Place in 2022, she was in crisis. She faced severe mental health challenges and substance use, and exhibited behaviours that had led to exclusion from multiple services. She had been sleeping rough for some time, which made it incredibly difficult to access support and maintain stability.

At Lou’s Place, Mary was met with compassion and flexibility. Through our drop-in centre, she found a safe, welcoming space where she could have a hot meal and a shower. She was given emergency clothing and used our phones and laptops to reconnect with family—including her estranged daughter. Here, she had a place to rest and recharge.

Over time, Mary built trust with staff and began to engage with other women. She sought support, took time to herself and explored the services available to her. 

Lou’s arranged for Mary to see a mental health worker. However, without a stable location, maintaining regular contact for treatment was challenging. Lou’s worked closely with Mary and her mental health team to ensure she could meet them in a familiar and safe environment. This continuity helped her to receive treatment and improve her overall well-being.

With growing stability, Mary took another courageous step; she started a methadone programme to help manage her substance use. Lou’s Place also provided advocacy to help her navigate the complex housing application process. 

For the first time in years, Mary has an active housing application and a real chance at stability. She is slowly rebuilding her life. With the support of Lou’s Place, she is taking small but powerful steps towards independence. 

Donate to help more women like Mary: DONATE HERE. 

• Donate $50 for emergency supplies.

• Donate $100 to cover food for the week.

• Donate $200 to cover one night of crisis accommodation.

• Donate $400 to help us fund the growing casework programme.

*Name changed for privacy.